Rental policies & terms
We believe in transparency and professionalism. Please review our rental policies carefully before booking. By reserving equipment with EvenFiestas, you agree to the terms below.
Rental Policies & What To Expect
Clear Policies. Reliable Service. No Surprises.
At EvenFiestas, we believe great events start with clear expectations. Our rental process is designed to be simple, transparent, and professional from start to finish. All equipment is cleaned, inspected, and prepared prior to every event, and we communicate clearly so you know exactly what to expect before booking.
To protect both our customers and our equipment, we follow firm rental policies regarding payments, returns, damages, and cancellations. These policies help ensure fairness, reliability, and a smooth experience for everyone involved.
Reservations & Payments
A 50% non-refundable deposit is required to secure your reservation. Remaining balances must be paid in full prior to delivery or pickup. Prices are firm and non-negotiable.
Rental Responsibility
Renters are fully responsible for all equipment during the rental period, including loss or damage. Items must be returned clean, on time, and in the same condition as received.
Returns/Cancellations
Equipment must be returned by 11:00 AM the day following the event unless otherwise agreed. Deposits are non-refundable. Weather-related issues do not qualify for refunds.
FAQS
Frequently Asked Questions
How do I reserve equipment?
A 50% non-refundable deposit is required to secure your reservation. The remaining balance must be paid in full before delivery or pickup.
Are prices negotiable?
No. All prices are firm and non-negotiable to ensure fairness to all customers.
What happens if I cancel my event?
All deposits are non-refundable. Rescheduling may be offered at our discretion, based on availability.
Can I change my order after booking?
Changes may be possible depending on availability and must be requested in advance.
Do you offer delivery and pickup?
Yes. Delivery and pickup are available for an additional fee based on distance.
Do you offer setup and breakdown?
Setup services may be available for select items at an additional cost and must be requested in advance.
What if something gets damaged during my event?
Renters are responsible for any loss or damage during the rental period. Repair or replacement fees may apply.
Do I need to clean the equipment before returning it?
Equipment should be returned free of excessive food, liquids, wax, or decorations. Cleaning fees may apply if extra cleaning is required.
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